Client Support
Support for existing clients.
If something is broken, the phone is the fastest route. Everything else can go through a ticket.
This page is for businesses we already manage. If you're evaluating us, the contact page is the better starting point.
Support channels
Three ways to get help
Open a Support Ticket
The best route for anything that isn't stopping you working right now. A ticket gets tracked, assigned and recorded against your environment.
The ticketing portal isn't connected yet. Email support and we'll log it for you — same queue, same tracking.
Remote Support
For issues that are faster to resolve by looking at your screen together. Sessions are started by you and require your explicit approval to connect.
Remote support isn't configured yet. Call us and we'll walk you through connecting using the tool already deployed on your managed device.
Service Status
Current status of the platforms your business depends on, plus any planned maintenance windows that affect you.
The status page isn't published yet. We notify affected clients directly about incidents and planned maintenance.
Reach a person
When you'd rather just talk to someone
How to tell it's really us
Impersonating an IT provider is a common way into a business. A few things that will always be true of us:
- We will never ask for your password. We don't need it, and we can't use it.
- We will never ask you to download and run a remote-access tool from a link in an email or a web page. The tool is already on your managed device.
- We will never call out of the blue claiming your computer is infected and asking for access.
- A remote session always requires you to approve the connection, and you can see everything we do.
- If a request feels wrong, hang up and call the number on this page. We would much rather take that call than not.
We deliberately don't host a downloadable remote-support program on this site. Getting used to downloading support tools from a web page is the habit that spoofed support sites rely on.
Not a client yet?
This page won't help much. Start with a free assessment or just send us a message.