Your outsourced IT department.

Usually, yes — most clients move to us from another provider or from an informal arrangement. We handle the transition, including gathering credentials and documentation, so you aren't stuck mediating between two vendors.

We don't need you to end your current agreement before we talk. The assessment is useful either way, and if your provider is doing good work we'll tell you that.

Yes, and it's a common arrangement once a company passes about 25 people. Your internal person keeps the work that benefits from being in the building and knowing the business — application support, user training, project coordination.

We take the infrastructure, security tooling, patching, backup verification and after-hours escalation, plus coverage when they're on holiday. We agree the split in writing so nothing falls between us.

Yes. Remote and hybrid staff are managed the same way as in-office staff — the device is enrolled, encrypted, patched and protected regardless of where it connects from.

Support is remote-first, so an employee working from home or a client site gets the same response as someone at a desk in the office.

Yes. Mixed Windows and macOS environments are normal, particularly in design, engineering and professional-services firms.

Macs get the same treatment as Windows machines: central management, enforced disk encryption, patching and endpoint protection. We'll tell you honestly if a specific business application works better on one platform.

Yes, across the Wasatch Front. Most issues are resolved remotely because that's faster for everyone, but some work genuinely needs someone in the room — network installs, hardware replacements, office moves and new-location setups.

On-site expectations are agreed as part of your scope so there's no ambiguity about what's included.

We can provide licensing, or manage a tenant where you hold the licenses directly. Both work, and we'll explain the trade-offs rather than pushing you toward whichever is better for us.

Either way, you keep ownership of your tenant and your data. We'll also review your license mix — most businesses are paying for a tier they don't use or seats belonging to people who left.

Managed IT is typically priced as a predictable monthly service based on the number of users, devices, locations and required security controls.

We give you a specific number after the free assessment, when we've seen what you're actually running. Quoting before that would either pad the price or lead to a revision later.

We start with discovery and documentation, then deploy management and security tooling across your devices. The highest-risk gaps — missing MFA, unprotected endpoints, failing backups, lingering former-employee accounts — get addressed first.

Your team gets a short introduction on how to reach us. Nothing gets replaced in the first month unless something is actively broken or unsafe.

Managed services work best with a defined term, because the early work is front-loaded and the value compounds. We'll be straightforward about the term and the exit terms before you sign anything.

Your documentation and data belong to you. If you leave, you get them.